Your Protection

AutoSmith Premium, LP & Rovers America realizes that many of you may be new to the area or are unsure how to know you are working with a quality automotive company.  Every company is going to tell you how “great” they are, yet we all know that there are some big differences between companies.  The worst part is that if you choose the wrong one, you are the one that ends up suffering. 

Instead of us telling you about our company, we will share with you what our professional community says about our company and let you see why we want to protect you from ever having to suffer through poor service again.

NATIONAL INSTITUTE FOR AUTOMOTIVE SERVICE EXCELLENCE (ASE)

ASE tests technicians nationwide that have fulfilled the two-year work experience requirement.  The tests cover eight major areas including: engine repair, engine performance, electrical/electronic systems, brakes, heating/air-conditioning, suspension and steering, manual drive train and axles, and automatic transmissions.  The tests are developed by industry experts, in-house pros, and ACT (group known for its college entrance exams).  Some technicians only test in one or two areas.  ASE has tested and certified the technical competence of the technicians at AutoSmith Premium, LP & Rovers America.   In addition, ASE has not only certified the technicians, but has given the status of Master Technician because of being certified in all eight areas!

AAA AUTO CLUB

An Approved Auto Repair (AAR) is an AAA member benefit designed to help direct members to pre-screened, reputable automobile repair facilities for quality auto repairs.  AAR facilities sign agreements to provide reliable, high-quality service performed by ASE certified technicians.  To become an AAR center, AAA did a criminal background check, reviewed bank history, insurance coverage and claims, examined location, tools, and equipment, and audited customer files.  The AAA found AutoSmith to have the highest rating ever given of 98% and is one of the few AAR centers in the area to choose from.

The Channel 4 “We Care” Program has selected this business because they have distinguished themselves by making a firm commitment to customer satisfaction, ethics, and professionalism.  This company has the skills, training, and expertise necessary to provide outstanding service in a professional manner.  This “We Care” company understands and adheres to the principal that the customer always comes first.  They are committed to doing the finest job possible and recognize the value that satisfied customers have on their business. If a customer is unhappy, they do everything within their power to satisfy them. “We Care” has done a background check, licensing check, and a review of the records and has determined this company as having passed all requirements and verifies that they are qualified and trustworthy.  “We Care” believes this company cares about their reputation and understands the value of providing customers honest products and services at reasonable prices. They hold themselves to a higher standard because they believe in what they do and want to demonstrate those values and ethics to their customers and community.   And finally, “We Care” believes that this company cares about their community and continuously strives to improve their knowledge of their profession and the quality of service. They demand excellence and conduct business in a way that reflects positively on your community, and the "We Care" program.

 
Any company can claim to be high quality, isn’t it nice that you can do more than take their word for it?